Tidio is a website live chat tool. BossBot is WhatsApp-first. If your customers message you on WhatsApp, not your website chat widget, BossBot is the right choice.
| Feature | BossBot | Tidio |
|---|---|---|
| Pricing | ||
| Starting price (with AI) | $19/mo | $39/mo |
| AI included in all plans | ✓ | ✗ |
| Contact limits | Unlimited | 50–unlimited |
| Channels | ||
| WhatsApp Business API (primary) | ✓ | ✗ |
| Website live chat | ~ | ✓ |
| Instagram DM | ✓ | ~ |
| Email inbox | ✓ | ✓ |
| AI & Automation | ||
| LLM AI (context-aware) | ✓ | ~ |
| Chatbot / flow builder | ✓ | ✓ |
| AI from your documents | ✓ | ~ |
| Industry-specific knowledge | ✓ | ✗ |
| Keyword triggers | ✓ | ✓ |
| CRM & Business | ||
| Built-in CRM | ✓ | ~ |
| Appointment booking | ✓ | ✗ |
| Broadcast campaigns | ✓ | ✗ |
| Post-chat ratings | ✓ | ~ |
| Compliance | ||
| GDPR by default | ✓ | ~ |
| Audit trail | ✓ | ✗ |
| LGPD (Brazil) | ✓ | ✗ |
Tidio's UI and UX are built around website chat. WhatsApp integration works but feels like a second-class feature.
Tidio's Lyro AI is trained on your FAQ data but can't handle open-ended conversations or understand industry-specific context.
Tidio's free plan has no real AI. You need the Lyro plan ($39/mo) for AI replies — and it's capped at 50 AI conversations/month.
Tidio has no WhatsApp broadcast functionality. You can't send scheduled campaigns or seasonal promotions to your contact list.
Join businesses that switched to BossBot for better AI, lower prices, and GDPR compliance built in.
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