Support
We answer every message. Reach us the way that works for you.
Email support
Response within 1 business day (usually much faster). Preferred for account, billing, integration, and technical issues.
Phone & SMS
Voice and SMS, Monday–Friday 09:00–19:00 UTC. Outside hours, please email — response is faster.
Support hours & response times
Email support is monitored Monday to Friday, 09:00–19:00 UTC. Weekend messages are reviewed on the next business day.
Priority for paying customers: critical issues (billing failure, service outage, security concern) are handled outside business hours where possible.
Response target:
- Billing & account access: within 4 business hours
- Integration / API / technical: within 1 business day
- General product questions: within 2 business days
Languages supported
Our support team handles inquiries in English, Portuguese (Brazilian), Spanish, Russian, and Ukrainian. If you write in a different language, we'll translate — response may take a little longer.
Frequently asked
I signed up but the WhatsApp bot isn't responding. What do I do?
First check the setup status in your dashboard (bossbot.uk/dashboard) — the "WhatsApp" tile should show "Connected". If not, follow the connect wizard again. If it's connected but silent, email us with your tenant name and we'll trace the message flow.
How do I cancel my subscription?
Go to Dashboard → Billing → "Cancel plan". No cancellation fees; you keep access until the end of the current billing period. All plans include a 7-day free trial with no card required.
Can I export my data if I leave?
Yes. Dashboard → Settings → "Export data" gives you a JSON archive of contacts, conversations, and CRM records — the export tooling supports your GDPR data-portability and LGPD data-export obligations to your own customers. See our Privacy Policy for retention and controller details.
My Amazon / eBay / Etsy connect is failing — what do I do?
Marketplace OAuth failures are usually credential expiry or scope changes. Email us with the marketplace name and the exact error message; we'll investigate and reply within 1 business day. For Amazon specifically, our SP-API developer status is granted (2026-06-30) — integration is rolling out to tenants shortly.
Does BossBot ship GDPR / LGPD / CCPA tooling?
Yes. We ship DSAR intake, GDPR Article 30 RoPA auto-builder, data-export / deletion flow, and (Growth+) the ZeroTrace tamper-evident audit chain for Article 5(2) accountability — tooling that helps you meet your own controller obligations. We do not make a blanket "BossBot is GDPR/LGPD/CCPA compliant" claim on your behalf — that status belongs to you (as the data controller) with your own DPO, DPIA process, and breach notification procedure. Controllers, retention windows, subject rights, and our sub-processor DPO contact are documented in the Privacy Policy (EN / PT / ES / RU).
Where do I report a security concern?
Email [email protected] with subject "Security". We acknowledge within 4 business hours. Please do not post security issues in public community channels.
Company
BossBot is a product of KZENOFFRAME STUDIO LLC.
Product website: bossbot.uk
Support email: [email protected]
Support phone (US): +1 (307) 204-6168