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🔬 Diagnostic Labs

Works on 💬WhatsApp ✈️Telegram 📱Viber

Multi-Channel AI Reception for Diagnostic Labs

Secure results delivery, test prep automation, and appointment booking — because labs shouldn't need 3 receptionists just to answer 'Are my results ready?'

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14+ languages 24/7 on WhatsApp 0 apps to install Instant reply

🔬

Hi, are my blood test results ready? My name is Maria Santos

BossBot AI Hi Maria! 🔬 Let me check. For security, please confirm your date of birth.

March 15, 1988

BossBot AI Verified ✅ Your Complete Blood Count results are ready! 📊 🔗 [View Secure Results] — link expires in 24h All values are within normal range. Your doctor has been notified. 💡 Your annual lipid panel is due in 2 months. Want me to remind you?

'results ready?' answers

languages, auto-detect

results status delivered

PHI stored in plain text

Native
integrations

💬WhatsApp ✈️Telegram 📅Google Calendar 🎥Google Meet 💳Stripe 🇧🇷PIX / Mercado Pago 🇳🇬Paystack 🇮🇳UPI 🪙Crypto (NOWPayments)

Payment routing works in these markets

🇺🇸USStripe 🇬🇧UKStripe 🇧🇷BRPIX 🇲🇽MXPIX / Stripe 🇳🇬NGPaystack 🇰🇪KEPaystack 🇿🇦ZAPaystack 🇮🇳INUPI 🇪🇬EGFlutterwave +50 countries via passthrough URL

The problem

✗ "When will my results be ready?" asked hundreds of times daily

✗ Test prep instructions vary by test — wrong prep means re-testing

✗ Secure results delivery via WhatsApp is manual and slow

BossBot fixes this

✓ 24/7 auto-replies

✓ FAQ auto-replies

✓ Automated reminders

✓ GDPR DSAR + RoPA tooling

How It Works

Live in 3 Steps

Sign Up

Create your account in 2 minutes. Pick your plan.

Configure

Add your services, hours, FAQ. Connect WhatsApp.

Go Live

AI starts answering within 24 hours. You focus on your work.

Everything You Get

Built specifically for diagnostic laboratories

Secure results delivery, test prep automation, and appointment booking — because labs shouldn't need 3 receptionists just to answer 'Are my results ready?'

📊

Results Ready Notification

'Your results are ready!' — secure notification via WhatsApp. No more 100 patients calling daily asking 'Are my results done?'

📋

Test Prep Instructions

Different test = different prep. AI sends the right instructions automatically: '12-hour fast for lipid panel. Water only.' Zero confusion, zero re-tests.

📅

Appointment Booking

Patients book blood draws, imaging, and other tests via WhatsApp. AI knows which tests need appointments vs. walk-in.

💰

Price & Insurance Answers

'How much for a CBC? Does my insurance cover an MRI?' — instant, accurate answers. Frees reception for real patient care.

🔒

Secure Results Delivery (non-PHI)

Result-ready notifications delivered via encrypted WhatsApp with identity verification and link to your HIPAA-covered portal. BossBot does not carry PHI itself — it signals your patient to check the portal where the actual result lives.

🔄

Periodic Test Reminders

'Your annual blood panel is due next month.' Automated reminders for recurring tests drive repeat visits and better patient outcomes.

⚠️

Not for you if

✗ You need lab results themselves to travel via WhatsApp — BossBot delivers the ready-notification with an HMAC link back to your covered portal; the result never travels through us
✗ You don't already run a HIPAA-covered patient portal — you need one; BossBot signals it, doesn't replace it

We say this up-front so you don't waste your trial time on the wrong tool.

Live Preview

See how it works

🔬

Diagnostic Labs

🟢 BossBot AI Active

Hi, are my blood test results ready? My name is Maria Santos

BossBot AI

Hi Maria! 🔬 Let me check. For security, please confirm your date of birth.

March 15, 1988

BossBot AI

Verified ✅ Your Complete Blood Count results are ready! 📊 🔗 [View Secure Results] — link expires in 24h All values are within normal range. Your doctor has been notified. 💡 Your annual lipid panel is due in 2 months. Want me to remind you?

⚡

Instant Responses

Customers get answers in seconds, not hours. Even at 3 AM.

💬

Natural Conversations

Not a menu-bot. Real AI that understands context and intent.

🌐

24+ Languages

Auto-detects customer language. Replies in their native tongue.

🔒

Your Data, Your Rules

GDPR/LGPD compliant. Encrypted. AI never invents facts.

FAQ

Frequently Asked Questions

How do result notifications work? ▼

When results are ready, BossBot sends a secure WhatsApp notification. Patient verifies identity (date of birth) and receives an encrypted link. No more phone calls asking 'Is it ready?'

How does the prep instruction system work? ▼

When a patient books a lipid panel, they automatically get: '12-hour fast required. Water only.' Different test = different instructions. Zero confusion, zero re-tests.

Is the results delivery HIPAA compliant? ▼

No — BossBot is not HIPAA-covered. What it delivers is a NOTIFICATION with an encrypted, identity-verified, auto-expiring link back to your HIPAA-covered patient portal where the actual result lives. The result itself never leaves your covered system. Identity verification and audit trail happen on BossBot's side; the PHI stays on yours.

Can it reduce the 'When will results be ready?' calls? ▼

Dramatically. BossBot auto-responds: 'Your CBC results are expected by Thursday 3 PM. I'll notify you the moment they're ready.' That single answer eliminates 100+ daily calls.

GDPR / LGPD

End-to-End Encrypted

30-day money back

Cancel anytime

From our readers

The questions we hear most

Real questions from blog readers and Diagnostic Labs owners. Honest answers — if we don't have a feature, we say so.

How much will BossBot really cost me per month? +

Lite $19 · Starter $49 · Growth $99 · Scale $199. The pricing page has the full feature matrix and includes Meta's WhatsApp per-message fees (utility $0.004–$0.045, service messages FREE since Nov 2024 per Meta).
Read the full answer →

How is BossBot different from WATI, Kommo, or Manychat? +

We ship legal-grade PDF invoicing + in-chat refunds + voice-to-invoice (Scale tier) — none of them do. See our head-to-head comparisons grounded in each vendor's public pricing page.
Read the full answer →

Can I try BossBot without a credit card? +

Yes — 7-day free trial, no card required. Setup takes under 24 hours (WhatsApp Business Verification adds 1-3 days depending on Meta).
Read the full answer →

Do you support GDPR / DSAR requests? +

Yes — DSAR intake form + Article 30 RoPA builder are built-in from Starter tier. ZeroTrace SHA-256 audit log ships on Growth+. BossBot is NOT itself certified — the tooling helps you comply.
Read the full answer →

What if my customers reply in a language BossBot doesn't know? +

14+ languages auto-detected per message (not per account) — English, Spanish, Portuguese, Russian, Arabic, Hindi, Turkish, Ukrainian, Bahasa, French, German, Polish, and more.
Read the full answer →

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