Refund Policy

Last updated: 2026-07-12  |  Effective: 2026-07-12

What's covered

• Your first paid billing period on any plan (Lite $19 / Starter $49 / Growth $99 / Scale $199 — monthly or annual).
• You have 7 days from the first charge to request the refund.
• The full amount goes back to the same card you paid with, via Stripe. Usually 5–10 business days depending on your bank.

How to request

1. Cancel your subscription in your Stripe Customer Portal (link in your BossBot dashboard, or open /billing/portal).
2. Reply to Stripe's cancellation confirmation email with “refund please”, or email [email protected].
3. We process within 2 business days. You'll get a Stripe confirmation the moment we refund.

What's not covered

• Subsequent billing periods. The guarantee applies only to the first paid period. After that, you can still cancel any time — future billing stops — but past periods are not refunded automatically.
• Add-ons and top-ups. One-time message top-ups ($9 credit packs) and security add-ons (ZeroTrace, Shield) are not covered. Cancel the parent subscription and future add-on billing stops.
• Suspected abuse. Accounts that used the service to send spam, phishing, or content violating WhatsApp's Terms of Service. Rare.

Downtime credits (separate from refunds)

If BossBot has verified downtime exceeding 72 consecutive hours in a billing period, you can request a service credit (free additional days) equal to the pro-rata value of that downtime. Ask via [email protected] — no first-period restriction.

Cancel anytime, not just in the first 7 days

Cancellation is always self-service. Open the Stripe Customer Portal, click Cancel, done. No phone calls, no chat with retention. Your service continues to the end of the paid period; no future charges. Past periods outside the 7-day guarantee window are not refunded, but you keep all your data and can re-subscribe any time.

Chargebacks

If you dispute a charge with your bank instead of requesting a refund through us, we treat it as a formal chargeback. This can delay resolution and, in rare cases, block re-subscription. Please email us first — we'll refund in 2 business days if you qualify.